Welcome to the Hales Frequently Asked Questions page. We are here to make sure you have the best possible shopping experience. If you need anything else, please get in touch.

Question 1: How long will it take to receive my order?

Handling time is 1 to 2 business days, Monday to Friday. Transit time is 5 to 7 business days. That gives an estimated delivery time of 6 to 9 business days in total. Full detail lives in our Shipping Policy.

Question 2: Do you offer free shipping?

Yes. Shipping is free on every order within the United States, with no minimum spend. See our Shipping Policy for the details.

Question 3: Where is Hales located?

Hales is a Canada based online business offering a curated selection of high quality products, with shipping available within the United States.

Question 4: What if I receive a defective product?

Defective items are replaced at no cost to you. Contact us within 30 days of receiving your order and we will take care of it. See the Return Policy.

Question 5: Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Email Info@gethales.com as soon as possible with your order number, since we cannot guarantee cancellation once an order enters processing.

Question 6: What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is in our Return Policy.

Question 7: When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See the Refund Policy.

Question 8: Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

Question 9: How can I contact customer support?

Through our Contact Us page, or directly at Info@gethales.com.

Question 10: Do you ship internationally?

Not at this time. Shipping is exclusively within the United States.

Question 11: Do you have a physical store location?

No, we are online only. That keeps our pricing competitive and lets us carry a wider selection.

Question 12: Can I place a bulk order for my business or organization?

Yes. Bulk orders are welcome. Email Info@gethales.com for pricing and lead times.

Question 13: What is the process for exchanging a product?

Exchange instructions are set out in our Return Policy. Email us and we will arrange the swap.

Question 14: How can I track my order?

Once your order ships you will receive a tracking number by email. You can follow it any time on our Order Tracking Page.

Contact Information

Store Name: Hales

Store Address: 1757 Victoria Park Avenue, Scarborough Ontario M1R 1S3, Canada

Store Email: Info@gethales.com

Store Phone: +14373650370

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)

We do our best to reply to your email within 1 to 2 business days.