Last Updated: 15 August 2026

This Billing Terms and Conditions document sets out how payment and billing work at Hales.

Accepted Payment Methods

Hales offers a range of secure payment options so checkout stays quick and convenient. We accept:

  • Credit and debit cards: Visa, MasterCard, American Express and others
  • Apple Pay and Google Pay
  • Bank transfers, for bulk orders only. Contact us for details.

All payments are processed in Canadian Dollars (CAD).

Payment Processing

  • Payment is taken at the time of purchase.
  • Orders are not processed or shipped until payment has cleared in full.
  • If a payment is declined or fails, the order is not confirmed.

Pricing and Currency

  • Every price shown on Hales is displayed in Canadian Dollars (CAD).
  • Prices may change at any time without prior notice.
  • Applicable taxes, duties or shipping fees are calculated and shown at checkout.

Secure Payment Processing

  • Hales uses SSL encryption and trusted payment gateways to protect your personal and payment details.
  • We never store or access your full card details.

Refunds and Chargebacks

  • Refunds follow our Refund and Return Policy.
  • Unauthorised or fraudulent chargebacks are investigated and disputed.
  • If a billing issue comes up, email us first at Info@gethales.com so we can sort it out quickly.

Fraud Prevention

  • Hales may cancel, refuse or hold any order suspected of fraud or unauthorised activity.
  • Extra identity verification may be requested on high value or flagged transactions.

Changes to This Policy

We may update these Billing Terms and Conditions at any time. Changes appear on this page with a revised Last Updated date, so it is worth reviewing periodically. Continuing to use our website after a change means you accept the updated policy.

Contact Information

Store Address: 1840 Victoria Park Ave, North York, ON M1R 1S9, Canada

Store Email: Info@gethales.com

Store Phone: +1 (437) 529-3726 (SMS)

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)

We do our best to reply to your email within 1 to 2 business days.